Privacy Policy

Introduction

At Momento we believe it is important for our customers and users to understand what information we collect, how we use it and who it is shared with. We are therefore committed to protecting your privacy and being transparent about our practices.

Our Privacy Policy explains how Momento and its affiliates (further referred to as “Momento”,  “d3i Ltd”, “we” or “us”) collect, use, and share information when you use our websites (including www.momentoapp.com) or our mobile applications (collectively referred to as our “Services”).

This Privacy Policy is incorporated into and is subject to the Momento Terms of Service. Your use of the Momento Service and any personal information you provide to us or via the Momento Service remains subject to the terms of this Privacy Policy.

This Privacy Policy will be updated to reflect our current data collection, use, and sharing practices.

Third Party Services

In addition to the Services we provide directly, we also use third party service providers (collectively referred to as “Third Party Services”) who operate their own Privacy Policies (listed below) and may also provide options to 'opt-out' of data collection. All the Third Party Services we use we, as a company, trust and deem their services important into our effective operation.

So you can find out more about the services we use, and in turn those you may use, whilst interacting with our Services, we are also providing information on what we use the services for and links to their associated Privacy Policies.

The Third Party Services we use:

  • Google Analytics — for the collection of anonymous analytical data to help us better understand how our customers and users use our Services. The Google Analytics Privacy Policy can be found at: http://www.google.com/analytics/learn/privacy.html
  • Zendesk — for the provision of support desk services, helping us track and manage correspondence with our customers and users. The Zendesk Privacy Policy can be found at: https://www.zendesk.com/company/privacy/
  • Crashlytics — for the capture and collection of crash logs to help us identify bugs in our software. The Crashlytics Privacy Policy can be found at: http://try.crashlytics.com/terms/
  • Apple iCloud — (if enabled by user) for the storage and syncing of your Momento data (if enabled). iCloud Privacy is covered under the Apple Privacy Policy: https://www.apple.com/privacy/
  • Apple Analytics — (if enabled by user) for the collection of anonymous analytical data to help us better understand how our customers and users use our Services. App Analytics is covered under the Apple Privacy Policy: https://www.apple.com/privacy/

Third Party SDK's (Software Development Kit) and API's

  • Facebook SDK — provides us with the ability to interact with the Facebook Platform for integration with Facebook if and when you choose to connect your Facebook account. The Facebook Platform Privacy Policy can be found at: https://developers.facebook.com/policy/ and the Facebook Privacy Policy can be found at: https://www.facebook.com/policy.php
  • Foursquare SDK — provides us with the ability to provide nearby venue (place) information, and interact with the Foursquare Platform if and when you choose to connect your Foursquare account. The Foursquare Platform Privacy Policy can be found at: https://foursquare.com/legal/api/platformpolicy and the Foursquare Privacy Policy can be found at: https://foursquare.com/legal/privacy
  • Google Places API — provides us with the ability to provide nearby place information. The Google Places API is covered under the Google Privacy Policy which can be found at: https://www.google.com/policies/privacy
  • Fabric SDK — provides us with the ability to capture and collect crash logs through the Crashlytics service: https://get.fabric.io/crashlytics?locale=en-gb#Privacy and interact with the Twitter Platform for integration with Twitter if and when you choose to connect your Twitter account. The Twitter Privacy Policy can be found at: https://twitter.com/privacy
  • Uber API — provides us with the ability to interact with the Uber Platform for integration with Uber if and when you choose to connect your Uber account. The Uber Privacy Policy can be found at: https://www.uber.com/legal/privacy/users/en
  • Instagram API — provides us with the ability to interact with Instagram Platform for integration with Instagram if and when you choose to connect your Instagram account. The Instagram Privacy Policy can be found at: https://help.instagram.com/155833707900388

Information we collect and how we use it

In order to provide you with our Services, we collect certain information from you when you register and interact with our Services. The information we gather falls into two categories: information you actively provide (for instance when you create an account), and information we collect through your use of our Services.

Information you actively provide to us:

Via our Website and the Third Party Services associated with it:

  • Name and email address — you may provide this information to us through correspondence (for example via email), through subscribing to our newsletters or through the use of a Third Party Service. We use this information to contact you and personalise the content of our messages.
  • Correspondence and communications — any other information you choose to share with us via correspondence, including but not limited to email, support requests, post or social media. We use this information to understand your correspondence and respond to your enquiries.

Via our Mobile applications and the Third Party Services associated with it:

  • Application Data — All application data (that is the data you create and add to Momento) is only stored locally on your devices and, if enabled, on iCloud. This data is never shared with any other services or people unless you explicitly choose to do so through the sharing options available in Momento.
  • Feed Data — when connecting Momento to the available web services (feeds), the application collects the information which is provided to it from the relative service, including a token to authenticate your identity between these accounts. This information may include your name, the names of those you interact with, your username, the usernames of those you interact with, your location (past and present), media (such as photos and videos) and the times and dates the data was originally published, as well as any other information your have shared on these services.
  • Photos — we accesses your photos to allow you to add photos to a moment. Information from your photos is only stored when you select a photo to include in a moment.
  • Location — we will collect location information based on, for example, your device's GPS coordinates, unless you configure your operating system settings to prevent our collection of location information. This allows Momento to organise your data by place, provide 'nearby' search results and provide anonymous analytical information on the geographical distribution (city level) of our user base around the world.
  • Metadata — when collecting information from external sources as well as your device we may also store metadata, such as time and location information, associated with the data. We use metadata to organise and search your data.

Information we otherwise receive:

Via our Website and the Third Party Services associated with it:

  • Usage Information — we collect certain information when you use our Services, including information about your interaction with the Services, including the actions you take on the Services; and device information, such as unique device identifiers, operating system information, service provider, IP address, screen resolution, browser type, language, referring site, approximate location (city level) and the date and time of each visitor request.
  • Location — for the purposes of analytical information we will collect location information if you provide it to us or based on, for example, your IP address, to provide anonymous analytical information on the geographical distribution (city level) of our visitors around the world.
  • Cookies — we may also collect certain information through the use of “cookies”. Cookies are small files that your browser places on your computer. We may use session cookies, persistent cookies, and other tracking technologies to better understand how you interact with our Services, to monitor usage by our users and web traffic routing on our Services, and to improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting cookies from the websites you visit.

Via our Mobile applications:

  • Usage Information — we collect certain information when you use our Services, including information about your interaction with the Services, including the actions you take on the Services; and device information, such as unique device identifiers, operating system information, IP address, browser type and language.

Information we share and who we share it with

  • Name, email address and correspondence — Zendesk for all enquiries directed to us via our support website and our support email accounts.
  • Location — Google Analytics, Apple Analytics, Foursquare API (venue search) and Google Places API (place search).
  • Usage information — Google Analytics, Apple Analytics and Crashlytics.

Data Storage

All application data (that is the data you create and add to Momento) is only stored locally on your devices and, if enabled, on iCloud. This data is never shared with any other services unless you explicitly choose to do so through the sharing options available in Momento.

We have no way to access Momento application data and therefore cannot read, recover or share data for or on behalf of any person or organisation.

Data shared to Third Party Services as detailed above may be stored on the servers of the associated Third Party Service.

Data Protection

We take reasonable measures to protect any personal information we may hold about you in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

For information on how your iOS device encrypts and secures data please see https://support.apple.com/en-gb/HT202064. For information on how data is protected on iCloud, please see https://support.apple.com/en-gb/HT202303.

Children

Our Services are not for use by children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will delete such information.

Changes to this Policy

From time to time we may change our privacy policy and although these changes might be minor we encourage our users to check this page regularly. Any major changes of significant impact to our users will be communicated on the Momento site and in-app. By continuing to use Momento after those changes become effective, you are agreeing to be bound by the revised policy.

Questions

If you have any questions regarding our Privacy Policy, please contact us on support@momentoapp.com.

 

This privacy policy was last updated on 1st October 2015.